Privacy Policy

1. Introduction

Toledo Sober Living ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or reside in our facilities.

We understand that individuals seeking recovery services require the highest level of privacy protection, and we are committed to maintaining strict confidentiality in accordance with applicable laws and regulations.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, address, phone number, email address)
• Emergency contact information
• Date of birth and age verification
• Employment and income information
• Insurance information
• Background check and criminal history information
• References from treatment providers or other sources

2.2 Health Information

We may collect protected health information (PHI) including:

• Treatment history and recovery status
• Medical conditions and medications
• Mental health information
• Substance use history
• Drug and alcohol testing results

2.3 Website Usage Information

When you visit our website, we may automatically collect certain information including IP address, browser type, device information, and usage patterns through cookies and similar technologies.

3. How We Use Your Information

We use your information for the following purposes:

• Providing sober living services and housing
• Conducting intake assessments and background checks
• Coordinating with treatment providers and case managers
• Ensuring compliance with house rules and recovery requirements
• Processing payments and insurance claims
• Communicating about services, policies, and important updates
• Maintaining safety and security of residents and facilities
• Complying with legal and regulatory requirements
• Improving our services and website functionality

4. Information Sharing and Disclosure

We maintain strict confidentiality and do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

4.1 With Your Consent

We may share your information when you provide explicit written consent.

4.2 Treatment Coordination

We may share information with treatment providers, therapists, case managers, and other healthcare professionals involved in your recovery with appropriate releases of information.

4.3 Legal Requirements

We may disclose information when required by law, court order, or to protect the safety of residents, staff, or the public.

4.4 Service Providers

We may share information with trusted third-party service providers who assist in our operations, subject to confidentiality agreements.

5. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure storage systems, access controls, encryption, and staff training on confidentiality requirements.

6. Your Rights

You have the following rights regarding your personal information:

• Right to access and review your personal information
• Right to request corrections to inaccurate information
• Right to request restrictions on use or disclosure
• Right to request alternative means of communication
• Right to file complaints regarding privacy practices
• Right to revoke consent (where applicable)

7. Retention of Information

We retain your personal information for as long as necessary to provide services and comply with legal requirements. Health information is typically retained for seven years after discharge, or longer if required by law.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services constitutes acceptance of the updated policy.

9. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: